Shipping policy

We want your Vivatti order to reach you smoothly and on time. Here's everything you need to know about shipping.

Shipping Costs
We charge a flat rate of £7 per order for shipping across the UK, shown clearly at checkout before you complete your purchase.

Handling Time
Orders are processed and prepared for dispatch within 1–2 business days of being placed. Handling time does not include weekends or UK public holidays.

Transit Time
Once dispatched, orders typically arrive within 2–4 business days, depending on your location and courier schedules.

Estimated Total Delivery Time
Combining handling and transit time, most orders arrive within 3–6 business days of being placed.

Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information so you can follow your delivery.

Delivery Areas
We currently ship to addresses within the United Kingdom. If you'd like to place an order for delivery outside the UK, please contact us at support@vivatti.uk to check availability.

Delays
While we do our best to meet estimated timeframes, occasional delays can happen due to courier disruptions, severe weather, or high order volumes (e.g. around holidays). We'll keep you informed if your order is affected.

Lost or Damaged Parcels
If your order hasn't arrived within the estimated timeframe, or arrives damaged, please contact us at support@vivatti.uk with your order number. We'll investigate with the courier and arrange a replacement or refund where appropriate.

Questions?
For any shipping questions, reach us at support@vivatti.uk, by phone at +44 7418 357180, or by post at 95 High St, Scunthorpe DN15 6LY, United Kingdom.