Privacy policy

This Privacy Policy explains how Vivatti ("we", "us", "our") collects, uses, and protects your personal information when you visit or make a purchase from vivatti.uk.

Who We Are
Vivatti is a UK-based home decor retailer. You can contact us at support@vivatti.uk, by phone at +44 7418 357180, or by post at 95 High St, Scunthorpe DN15 6LY, United Kingdom.

Information We Collect
When you visit our site or place an order, we may collect:

  • Contact details: name, email address, phone number, shipping and billing address
  • Order information: items purchased, order value, order history
  • Payment information: processed securely by Stripe — we do not store your full card details on our servers
  • Technical information: IP address, browser type, device information, and browsing behavior on our site (via cookies and analytics tools)

How We Use Your Information
We use your information to:

  • Process and fulfil your orders
  • Communicate with you about your order, shipping updates, or support requests
  • Improve our website and product offering
  • Send marketing emails, only if you've opted in (you can unsubscribe at any time)
  • Meet our legal and tax obligations

How We Share Your Information
We do not sell your personal information. We share data only with trusted third parties who help us run our store, including:

  • Shopify, our e-commerce platform provider
  • Stripe, our payment processor
  • Shipping carriers, to deliver your order
  • Analytics providers (e.g. Google Analytics), to understand site usage

Each of these providers processes your data under their own privacy and security policies.

Cookies
Our site uses cookies to keep your cart working, remember your preferences, and understand how visitors use our site. You can control cookies through your browser settings.

Data Retention
We retain your personal information only as long as necessary to fulfil the purposes described in this policy, or as required by law (for example, tax and accounting records).

Your Rights
Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict certain processing
  • Request a copy of your data in a portable format

To exercise any of these rights, contact us at support@vivatti.uk.

Data Security
We use industry-standard security measures, including secure (HTTPS) connections and PCI-compliant payment processing through Stripe, to protect your information.

Children's Privacy
Our services are not directed at children under 16, and we do not knowingly collect personal information from children.

Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Contact Us
If you have any questions about this Privacy Policy or how we handle your data, contact us at support@vivatti.uk or +44 7418 357180.